The University of Notre Dame was founded in 1842. There are roughly 12,000 students (undergraduate and graduate) total and 140,000+ alumni around the globe. ND has partnered with iModules for 6 years and uses iModules for alumni engagement.
Reunion Circa 2011-2015
- 3,500 to 4,000 attendees on average
- Celebration of 5 year milestones
- Annual, held in June, 3-day experience
- Form opens in January for registration
- Closes 7-10 days prior to Reunion
- Planned days with iModules, form, reports, and testing!
iModules Form used for Reunion 2015
- Package Details:
- Weekend options for housing on campus, and special events like the 50-year club
- Reunion details are broken out by package (determines what price you pay and which days you see), class (what price you pay and dinner options), by day, by adult, and child.
- Registrants see all of the options that are available, even ones that aren’t particularly relevant to the alumnus.
However, the form took a long time to fill out and was many pages long. It needed to be streamlined and have fewer steps. Registrants didn’t need to see everything.
Refreshed iModules Form for Reunion 2016
- Breadcrumbs are used to be helpful to registrants and show them how far they are in the sign-up process.
- Personal information and College Days are nested together. Much of this information is pre-populated because registrants need to log in first.
- Personal information includes: first name, maiden name, last name, suffix and preferred first name for name tag, address information, dietary restrictions, and special needs.
- College days asked what resident hall you lived in, the year you graduated, and your degree.
- In the updated form you only see the reunion packages that are relevant to you instead of the entire list. ND also now offers single tickets. Both are displayed in a visually appealing checklist.
- Registrants select the days that they’ll attend Reunion. This drives the smart form and the options that an alumnus sees later in the form. They can also select if they’re interested in a package and if they’d like to stay on campus.
- Package options are displayed later in the form but a registrant doesn’t have to sort through a list of irrelevant choices to find their class event. The form is smart and only displays the package options available to the registrant based on the information they’ve already supplied.
- On-Campus Housing options are also “smart” and based on previous information supplied.
- ND also asked alumni: What are you looking forward to most? This is great data to collect to understand why alum come back to campus for Reunion.
- ND presents apparel options as an add-on at the end of the form process.
- ND created an error page that triggered when a registrant indicates they’re coming to Reunion but not any of the events.
- ND also created a recap page that verifies the alum’s choices for accommodations, packages, and other tickets.
What did they learn?
- Single Tickets could sign up without purchasing anything.
- About one week beforehand people were still making changes to their registration form. This caused a bit of confusion on the back end.
- Further refine by:
- Consider single tickets vs. packages — same form?
- Reduce number of activities even more
- Consider class-specific packages/activities
Presenters: Erin Thornton of The University of Notre Dame and Sabrina Goldman of iModules