Excellent customer service is the most significant influence on consumer brand perception. Great customer service increases repeat-purchases, customer retention, and allows an organization more pricing-flexibility because customers will gladly pay more for an experience that is not only functionally but emotionally rewarding. Positive service culture can result in lower employee turn-over. Learn how to develop […]
Admissions Live: The State of College Admissions Host: Chris D’Orso Advancement Live: What Makes a Great Print Edition Alumni Magazine? Host: Ryan Catherwood Marketing Live: Social Media: What Is the Best Way to Communicate With Students? Host: Amy Jorgensen Student Affairs Live: Myths, Assumptions, Skeptics and Crusaders: Engaging Students Through Social Media Host: Tony Doody […]
The American Association of Collegiate Registrars and Admissions Officers (AACRAO) released a new report today about the use of Constituent Relationship Management systems (CRMs) in higher education to support full lifecycle management. Lifecycle management is a practice near and dear to our hearts here at Higher Ed Live, where we strive to break down institutional silos that […]
This post is sponsored and written by Formstack, an easy-to-use online form building solution. Online forms are useful for campus visit registrations, applications, financial aid requests, and more. Having a way to collect this data is a great asset, but only if students actually fill them out. According to recent research, the average conversion rate for higher education […]
Wednesday, June 4th at 1:00pm ET Broadcasted over Google Plus, On-Air Hangout Conversation: #HigherEdLive Who are the next generation of student affairs professionals? What are the foundational experiences that characterize the transition between graduate school to campus positions? How do the stories about this transformation impact how they enter this profession? The book Job One 2.0: Understanding […]
Thursday, May 22, 2014 at 1:00pm ET Broadcasted over Google Plus, On-Air Hangout Conversation: #HigherEdLive Want to get more out of your work day? There’s an app for that. Regardless of where you sit in your institution, technology has infiltrated and impacted almost every aspect of our work days. Let’s sort through the clutter, get beyond disruption […]
Lead content strategist in the College of Education & Human Development at the University of Minnesota, in Minneapolis, Amanda Costello talks with Corey Mahoney, web strategist from the University of California Office of the President in Oakland, California, and Lisa Maria Martin, user experience and information architecture specialist from the George Washington University in Washington, DC, about working […]
Higher Ed Live has added another way for you to catch up on all the shows you’ve missed. In addition to the archived video that we produce for each show on our website, we now offer audio-only podcasts. These podcasts are lightweight in size and ideal for downloading to smartphones or tablets.
Doug Gapinski talks with Kyle Bowen, Director of Informatics at Purdue University, where he leads a development group focused on creating innovative applications within teaching, learning, and research. Kyle recently led development of Passport, a competency-based learning system that demonstrates academic achievement through customizable badges. Kyle is also the Co-founder and chief technology officer at Skyepack, an ed […]
Fran Zablocki, Strategist at mStoner, hosts a recap discussion of the 2013 SUNYCUAD conference with Tim Nekritz, Director of Web Communications at SUNY Oswego and Jennifer Connally, Customer Marketing Leader at readMedia.
Join Jason Slater (@jasonwslater), Tim Nekritz (@timnekritz) and Jay Steele (@jaysteele) as they explore what it takes to plan, build, and nurture successful student blogging programs in higher education.
Join Ron Bronson (@ronbronson), webmaster at Eastern Wyoming College and one half of the dynamic Higher Ed Solo duo, and his guests as they come up with big ideas on how to start and continue blogging, make the most out of conferences, and share great professional development resources. This show had a great bunch of […]
Join Joel Goodman (@joelgoodman), head of Bravery Transmedia, as he discusses the ever-important topic of work hacks and getting stuff done with a great panel of guests: Ron Bronson (@ronbronson), webmaster at Eastern Wyoming College and one half of Higher Ed Solo, a great resource for higher ed “armies of one”.
After six years of traveling nationally as a college admissions counselor, I have come to greatly appreciate the technology at my fingertips. I have also come to learn that no matter how many times I have done the same trip, recruitment travel will inevitably become a blur.
Going to conferences is one of my favorite parts about working in Higher Ed. There’s nothing better when groups of people come to share knowledge and push their professions and the pursuit of education forward. This past month I was fortunate to attend Noel-Levitz NCSRM in Denver and EduWeb in Dallas. Although we were able […]