Prospective students are at the top of our audience priority list. In order to provide the best user experience for these students, we need to conduct research into what they are looking for when they visit our websites. With this information in hand, we can take the necessary steps to update our information and content strategies.

This research was completed thanks to the Higher Ed Live partnership between mStoner, Inc. and Chegg, and survey and analytical support from Mike Hanus, Director of Constituent Research LLC.  The experts will join us in a live broadcast to share their findings. Teens and higher ed professionals were asked about user needs during the application and enrollment process. Findings reveal what is important, what sites teens look at, and what frustrations they experience. Tune in to find out where user needs and professional perspectives converge – and where they differ – and how marketers can leverage this knowledge.


This episode is sponsored by Chegg

Episode Host

Rob Zinkan

Rob Zinkan

Rob Zinkan has been with Indiana University for 16 years and is currently in a system-wide role as associate vice president for marketing, where he works to develop, deploy, and champion the university’s brand strategy; leads Indiana University’s full-service internal marketing agency; and serves as marketing liaison to IU’s two core campuses’ (IU Bloomington and IUPUI) leadership and marketing community. Previously, he worked at the campus level as vice chancellor for external affairs at Indiana University East and assistant dean for advancement at Indiana University–Purdue University Columbus (IUPUC). Rob earned his bachelor's degree from Wabash College, master's from Xavier University, and doctorate from Creighton University. He serves on the CASE Commission on Communications and Marketing, contributes to Inside Higher Ed's Call to Action blog, and serves on the conference committee for the AMA Symposium for the Marketing of Higher Education.


Gil Rogers

Gil, a recognized leader in enrollment management and marketing for higher education, has spoken at numerous regional, national, and international conferences on the topics of student recruitment and engagement at each phase of the college admissions and marketing process. Gil served in leadership positions in enrollment at the University of New Haven and the University of Hartford in Connecticut. His articles have been published by NACAC’s Journal of College Admission, edtechdigest, and his research has been published by EDUCAUSE and in University Business Magazine.


Michael Stoner

Michael, a co-founder and the president of mStoner, has served hundreds of education institutions, nonprofits, and businesses on four continents. He’s spoken at numerous conferences, written about online and offline marketing for higher ed trade and association media, and has blogged at since 2003. He co-edits the Call to Action blog about higher ed marketing, branding, and communications on Inside Higher Ed.