How do we move our organization forward? We give it the right tools. Projects fail when we don’t adapt implementation processes to our organization’s culture. The web is a dynamic space that moves at a breakneck speed. The pace of higher education is much slower. Samantha Toy Warren spoke to over 450 attendees at the Penn State Web Conference on Monday, June 22, 2015 about adapting web tools for our culture.
Habits in the workplace are a based on the context of our experiences. UX professionals are supposed to empathize with users, but for the good of the order let’s take a moment empathize with colleagues who are resistant to change.
Why don’t people change?
In order to address these roadblocks, we need environments that support professional development. Fears manifest themselves in confusion and are toxic in the workplace. Mandating professional development justifies time spent on learning a new tool and provides a more comfortable environment for change.
He who stops being better, stops being good. – Paul Rand
Tips from Samantha:
Create a community of supporters, a place to empathize and educate.
Connect on a personal and professional level.
Be flexible. Allow yourself to pivot when you run up against culture clash. There is no one way to solve a problem.
Show > Tell. A prototype can save you from 1000 meetings.
How do we get better? We upgrade our tools. The right tools can limit bureaucracy that slow us down. Survey data, guides and internal communication are all tools that can be used to create a shared experience and eliminate the need for an overly complex approval process.
- Ask early and often. Keep them short.
- Story Maps
- Specs and Templates
- Use Keynote animations