You’ve tried everything from social media to flyers to emails and meetings — but have you tried text messaging to engage students? In this episode of Higher Ed Live Special Edition, Jeff McNamara, Director of Student Success, shares how Carroll University uses text messaging to retain and ultimately graduate more students.


This episode is sponsored by Mongoose

Episode Host

Daniella Nordin

Daniella Nordin

Daniella is a digital content strategist with a roots in social media marketing. Her work includes producing and curating content that engages — and cultivates — alumni and prospective students. She fangirls over finding ways to creatively share stories online and offline. A native of the great state of Ohio, Daniella is a graduate of The Ohio State University (#BuckeyeForLife) and holds an M.A. in Communications from the University at Albany, SUNY. You can find her drinking Diet Coke, watching The West Wing, and listening to podcasts, when she isn't co-hosting Ladies 80s on the Skidmore College radio station.


Jeff McNamara

Jeff McNamara is the Director of Student Success at Carroll University outside of Milwaukee, WI. This position has been responsible for retention at Carroll University since the office was created in July 2008. Jeff’s background includes over a decade of college coaching. Prior to his college stint, Jeff coached at the high school level while teaching third grade.