Communicating with students outside the classroom can be tricky. Phone calls go to voicemail. Emails go unopened. You want to text students but you don’t know where to start. You don’t know the rules. Luckily, it’s easy to stay in compliance. In this episode, Daniella Nordin speaks with experts Terri Taylor and Lindsay Page. They discuss the legal considerations you need to know before texting students. Get expert advice on how to use texting to increase engagement and take action on summer melt.


This episode is sponsored by Mongoose

Episode Host

Daniella Nordin

Daniella Nordin

Daniella is a digital content strategist with a roots in social media marketing. Her work includes producing and curating content that engages — and cultivates — alumni and prospective students. She fangirls over finding ways to creatively share stories online and offline. A native of the great state of Ohio, Daniella is a graduate of The Ohio State University (#BuckeyeForLife) and holds an M.A. in Communications from the University at Albany, SUNY. You can find her drinking Diet Coke, watching The West Wing, and listening to podcasts, when she isn't co-hosting Ladies 80s on the Skidmore College radio station.



Terri is a senior policy and legal adviser with EducationCounsel LLC. She co-authored the amicus brief submitted by the College Board, the American Association of Collegiate Registrars and Admissions Officers, the Law School Admissions Council and the National Association for College Admissions Counseling to the Supreme Court in Fisher II and helps lead the College Board’s Access and Diversity Collaborative.  She earned her J.D. from Georgetown Law and her B.A., with distinction, from the University of Virginia.  Before law school, she served as a Peace Corps Volunteer in the Kyrgyz Republic.


Lindsay C. Page

Lindsay is an assistant professor of research methodology at the University of Pittsburgh School of Education. Her work focuses on quantitative methods and their application to questions regarding the effectiveness of educational policies and programs across the pre-school to postsecondary spectrum. Much of her recent work has focused on investigating potential solutions to “summer melt,” the phenomenon that college-intending students fail to transition successfully from high school to college.  Lindsay’s research has been published in a variety of academic journals, and she is the co-author of a book on summer melt. Her work has received significant media attention, having been covered by outlets such as Morning Edition and Marketplace on National Public Radio and in the L.A. Times, among others.  She holds a doctorate in quantitative policy analysis and master’s degrees in statistics and in education policy from Harvard University.